Privacy Policy
Effective Date: 01/11/2024
Team Pod Ltd (“We”, “Our”, “Us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application (the “App”) or visit our website (the “Site”), and your rights in relation to that information.
By using the App and/or providing us with your personal data, you consent to the practices described in this Privacy Policy.
Company Information:
Team Pod Ltd
Company Number: 13425714
Registered in England and Wales
Registered Office: 90 Eastleigh Road, Heald Green, Cheadle, England, SK8 3EJ
Email: admin@teampod.co.uk
Phone: +447872070842
1. Information We Collect
1.1 Personal Information You Provide to Us
- Account Information: When you create an account, we may collect your name, email address, phone number, and payment details (if applicable).
- Subscription Information: Information about your subscription plan, including billing details, subscription dates, and payment history.
- Support Requests: If you contact us for support, we may collect information about your device, your issue, and any correspondence related to the request.
1.2 Automatically Collected Information
- Device Information: Information about the device you are using, including device type, operating system, IP address, browser type, and other device-related data.
- Usage Data: Information about how you interact with the App, including login times, usage frequency, features accessed, and any crash reports or error logs.
1.3 Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our Site and App. Cookies are small files stored on your device that help us recognize your preferences and improve functionality. For more details, please review our Cookie Policy.
2. How We Use Your Information
- To operate and maintain the App, process your subscriptions, and provide you with the features and services available in the App.
- To manage your account, provide support, and process payments.
- To analyze how you use the App and make improvements to its functionality, performance, and features.
- To send you service-related communications, including updates, notifications, and promotional materials (if you have opted in).
- To protect the security and integrity of the App and our systems, and to detect and prevent fraud or unauthorized access.
- To comply with applicable laws, regulations, and legal processes.
3. Legal Basis for Processing Your Information (for EU Users)
- Consent: We may process your data based on your consent, particularly for communications and marketing.
- Contractual Necessity: Processing is necessary for the performance of a contract, including providing our services to you.
- Legitimate Interests: We may process your data to pursue our legitimate business interests, such as improving the App, ensuring its security, and enhancing your experience.
- Legal Obligations: We may process your data to comply with legal obligations.
4. Data Sharing and Disclosure
We may share your personal information with third parties under the following circumstances:
- Service Providers: Third-party service providers assist with our business operations, including payment processing, customer support, data analytics, and hosting services.
- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests from public authorities (e.g., court orders, government investigations).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example, we may retain billing and subscription information for a certain period to comply with legal and financial record-keeping obligations.
6. Your Rights
Depending on your location, you may have the following rights in relation to your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your personal data, subject to certain exceptions.
- Restriction: You can request restrictions on the processing of your personal data in certain circumstances.
- Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
- Objection: You may object to the processing of your personal data, particularly if it is processed based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: You can withdraw your consent at any time, where processing is based on consent.
If you wish to exercise any of these rights, please contact us at the contact details provided below.
7. Data Security
We implement reasonable and appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal data.
8. Children’s Privacy
The App is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete such information.
9. International Transfers
If you are located outside the United Kingdom, your personal data may be transferred to, and processed in, the United Kingdom or other countries that may not have the same level of data protection laws as your country of residence. By using the App, you consent to such transfers, subject to appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of the page and notify you through the App or other communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
11. Contact Us